Product support
Email support@journal-genie.com. Product questions, account help, billing changes, refund requests, anything that does not belong in a public GitHub thread. Routes to the founder. Acknowledged within five business days.
ContactThere's no help desk.
There's no help desk.
There's a founder, and three email addresses.
No chatbot. No phone tree. No “your call is important to us.” Pick the address that matches the topic. Every message routes to a real human and gets read.
Privacy + data-subject requests
Email privacy@journal-genie.com. Data access, correction, export, deletion. Acknowledged within five business days. Most requests complete within seven. We send proof of deletion on request.
Security + vulnerability reports
Email security@journal-genie.com. Find a hole — tell us, not Twitter. Acknowledged within five business days. Safe-harbor terms on /security. We don’t sue researchers acting in good faith.
Press + partnerships
Email support@journal-genie.com with "press" or "partnership" in the subject. The founder reads every message. We don't do exclusive embargoes, paid placement, or syndicated PR drops — but if you're working on a piece about Personal Context Intelligence, surveillance-funded AI, or the personal-AI category, we'll engage.
Public bug reports
GitHub Issues remains the right path for reproducible, non-sensitive bugs that benefit from public visibility. Keep journal content, billing details, and other account-sensitive data out of public threads.
Three addresses, one founder, real responses.
Pick the address that matches the topic. Each is a separate Google Workspace group, but all currently route to the founder. Keep journal content, billing details, and security proofs out of public threads.
- Support
- support@journal-genie.com
- Privacy
- privacy@journal-genie.com
- Security
- security@journal-genie.com