Product posture
Journal Genie is a personal-context product. It is not medical advice, legal advice, financial advice, or therapy. We do not claim clinical efficacy. Use it as a thinking tool, not as a substitute for licensed professional judgment.
Plain language. Formal review pending.Your work is yours.
Your work is yours.
Export anytime. Cancel anytime. No dark patterns.
Five bullets first. Then the operational detail. The formal long-form Terms is undergoing counsel review before public-launch broadcast; the plain-language stance below is the substance of how we operate.
Journal Genie is in early access. The core product is materially landed; broad public-launch hardening continues. We say so on every page so you can decide for yourself.
What you can hold us to, in five sentences.
- Your work is yours. Notebooks, journals, surveys, Studio artifacts — all of it. You can export everything in plain markdown, one click, anytime.
- You can cancel anytime, end-of-period. We do not auto-charge, surprise-charge, or trap you. Annual billing is the same product at a ~20% discount.
- Refunds: 7-day window on first-time paid subscriptions. See the full Refund Policy at /refund-policy. Email support@journal-genie.com — a one-founder operation that reads every message.
- We may pause or terminate accounts that violate the AUP — automation abuse, mass-farming rewards, impersonation, illegal use. We document why; we don't pull rugs.
- We do not promise perfect uptime. We do not promise instant human support. We do not claim enterprise SLAs. We are early; we say so.
Accounts & subscriptions
Auth, accounts, and billing are operationally real. Plans renew until canceled. Cancellation is end-of-period. Plan changes via Stripe customer portal in Settings. Your work stays in your account across plan changes and after cancellation.
Ownership & export
Your content is yours. Our license to your content is narrow: only what we need to operate the product features you ask for. We do not claim a royalty-free perpetual license to your private writing. Export is a first-class product promise.
Limits & honesty
The service can change, pause, or reject abusive use. We do not promise perfect uptime, instant human support, or capabilities still being hardened. Early-access language stays on every page; the formal counsel-reviewed long-form ToS is in flight.
No surprise charges. No retention dark patterns.
No free trial — Free is the trial (same product, lower ceiling). Plans renew until canceled. Annual billing is 20% cheaper than monthly. Cancellation is end-of-period, not immediate lockout. Export remains yours across every plan and after cancellation. Refund handling follows the 7-day-window posture documented at /refund-policy; counsel-reviewed long-form text covering edge cases is in flight as a separate refund policy. Public support today is email-first, founder-direct.