7-day refund window. No pro-rata. No surprises.
Plain-language refund posture for Journal Genie subscriptions. Read this together with our Terms of Service. The Terms govern; this page is the operational detail.
This is our active refund policy. The window, disqualifiers, and chargeback rules below are exactly what we operate by, and they are governed by our Terms of Service.
7-day window — first-time paid subscriptions
- Full refund within 7 calendar days of the first charge on a paid plan (Pro or Premium, monthly or annual). Cancel anytime; email support@journal-genie.com from the account-of-record email.
- Cancel anytime, end-of-period. Outside the 7-day window, you can cancel anytime and keep access through the paid period end. No surprise charges. No trap.
- No partial / pro-rata refunds on monthly plans — the 7-day window is the full refund window; after it closes, the month plays out and renewal stops at your direction.
- Annual prepayments: full refund within 7 days; no pro-rata refund of unused remainder after the window. The ~20% annual discount reflects the commitment.
Five disqualifiers (refund void within window)
Even inside the 7-day window, a refund will be declined where any of these apply:
- The account triggered our fraud, sanctions, or Acceptable Use Policy (described in our Terms of Service) enforcement before requesting the refund.
- A chargeback was filed before contacting support@journal-genie.com — chargebacks supersede refunds.
- Multi-account refund harvesting — same payment method or rapid trial/paid/refund cycling across accounts.
- Fair-use threshold exceeded. Within the 7-day window, refunds are not available when an account has consumed more than 50% of its plan-tier feature budget in the first 24 hours after the charge. The refund window assumes good-faith product evaluation, not maximum extraction. Plan-tier features include AI credits, source imports, Studio artifact generation, and survey-reward emissions.
- Misrepresented account — falsified identity, residency Stripe Tax cannot validate, or corporate-purchaser fraud.
Outside the 7-day window
Between 7 and 120 days from the charge, we will review case-by-case if the request cites a genuine product failure (extended outage, undisclosed feature change, billing error). These are not promised. When a refund is granted in this window, it is net of the Stripe processing fee (~3% + $0.30); the fee is disclosed upfront to the requester. After 120 days, refunds are not available except where required by law.
Chargebacks
- We will honor refunds requested through support before a chargeback is filed.
- We will dispute chargebacks where we have evidence the account holder authenticated and used paid features in good faith, OR where the cardholder did not contact support before filing.
- We will accept chargebacks over low-value disputes rather than spend operator time on contestation; account review for fraud signals still runs.
How to request a refund
- Email support@journal-genie.com from the account-of-record email.
- Include the Stripe charge id (visible on your card statement, or we can look it up from your account email).
- We process the refund through the Stripe Dashboard. Stripe issues funds back to the original payment method (usually 5–10 business days). Your plan reverts to Free automatically.
Last updated: 2026-05-21. This page is the public mirror of our canonical refund-policy document. If this page and the canonical document disagree, the canonical document and the underlying Terms of Service govern.